Shipping policy

Shipment Processing Time

All orders are processed within 1 to 2 business days. If we experience a higher than normal volume of orders which could cause delays, this will be communicated directly by the contact method you provided within 48 hours of the order being placed.

Shipping Rates and Delivery Estimates

We ship to most countries worldwide from our fulfillment locations in the UK, EU, and USA. 

Some destinations may be unavailable due to courier restrictions, market settings, customs limitations, or fulfillment constraints. If shipping is not available to your location, this will normally be shown at checkout. This includes certain territories, provinces, and special regions where delivery services are not currently available.

  • For our EU customers, shipments are made from our warehouse in Czechia, ensuring that you do not pay for duties or import taxes.
  • For our customers in the USA, we provide domestic shipping options.
  • For customers outside the UK, EU, and USA, orders are typically shipped from our UK warehouse using international shipping services.
  • Express shipping options are available at checkout for customers in the United Kingdom at an additional cost.

Estimated delivery times:

  • United Kingdom (Royal Mail): 2 to 4 business days
  • United Kingdom (DPD24): 1 to 2 business days - £6.95
  • European Union (Local Carriers): 3 to 5 business days
  • Northern Europe (Norway, Switzerland) (Local Carriers): 5 to 7 business days
  • USA (UPS Ground): 2 to 5 business days
  • Other countries (Standard International): 7 to 14 business days

Please ensure that your shipping address is complete and accurate when placing your order, including any company name, apartment number, building name, or other delivery information required for successful delivery. If an order cannot be delivered, is returned to sender, or requires rerouting or reshipment because the customer provided an incorrect or incomplete address, the customer will be responsible for any additional shipping or handling costs incurred. If the order is returned to us, we may contact you to arrange reshipment once the additional shipping cost has been paid.

Changes or Cancellation

Any changes or cancellation requests must be emailed to support@nexstand.io within 1 hour of placing the order. We cannot guarantee that an order can be cancelled or modified, as orders are processed automatically by our fulfilment warehouse, but we will make every effort to accommodate your request.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email with your tracking number within 1 to 2 business days of placing your order.

Shipment to P.O. Boxes or APO/FPO Addresses

  • Private courier companies (DHL, Chronopost, FedEx, UPS, Yodel, etc.) cannot deliver to PO Boxes due to their signed-for service.
  • For PO Box deliveries, a valid phone number is required. Couriers may contact you to arrange pickup or delivery to an alternative address.
  • Other services (Royal Mail First Class, Colissimo, etc.) can deliver to PO Boxes, but size limitations may apply.

Customs, Duties, and Taxes

  • UK Customers: Domestic shipping rates apply. No duties or import taxes as we ship from our warehouse in the UK.
  • EU Customers: No duties or import taxes as we ship from our warehouse in Czechia.
  • USA Customers: Domestic shipping rates apply.
  • Other International Customers: Nexstand is not responsible for any customs duties, taxes, or import charges applied to your order. All such fees imposed during or after shipping are the customer’s responsibility.

Damages

If your order arrives damaged, please contact the shipment carrier or our support team as soon as possible to report the issue and begin the claims process. Please keep all packaging materials and damaged goods until the claim has been reviewed.

We are not responsible for delays caused by carriers or events outside our reasonable control, including severe weather, natural disasters, customs delays, strikes, or other extraordinary circumstances.

For more information, email us at support@nexstand.io

Last updated: 23 April 2026