Got questions? We've got the answers


Where do you ship to?

We ship worldwide from the UK, EU, and the USA.

  • For our EU customers, shipments are made from our warehouse in Czechia, ensuring that you do not pay for duties or import taxes.
  • For our customers in the USA, we provide domestic shipping options.
  • Express shipping options are available at checkout for customers in the United Kingdom at an additional cost.

How long does shipping take?

Below are the estimated delivery times for each shipping zone.

  • United Kingdom (Royal Mail): 2 to 4 business days
  • United Kingdom (DPD24): 1 to 2 business days - £6.95
  • European Union (Local Carriers): 3 to 5 business days
  • Northern Europe (Norway, Switzerland) (Local Carriers): 5 to 7 business days
  • USA (USPS): 3 to 4 business days
  • Other countries (Standard International): 7 to 14 business days

How much does shipping cost?

We are pleased to offer free shipping on all orders within the United Kingdom. For customers outside the UK, shipping charges vary based on the destination country and the size of the order. These charges will be calculated and displayed at the checkout stage.

Returns and Refunds

How do I return a faulty item?

To initiate a return, email us at and include your order number in the subject. We will email you instructions on how to return your item to us.

We aim to reply within 24 hours and process all refunds within 72 business hours of the returned item being received at our distribution centre.

Can I get a refund on my purchase?

We will issue a full refund in the case of:

  1. Dissatisfied with the product (within 30 days of receipt).
  2. Faulty product (within 1 year of receipt).

We will not refund your shipping cost to return the item.

For more information please refer to our refund policy.

Product and Service Details

Do your products come with a warranty?

Yes, we stand behind the quality of our products! We offer a one-year warranty against defects in material and workmanship for all our products. This warranty is valid for one year from the date of your purchase. It covers any issues you might encounter due to manufacturing defects during this period.

Please note, the warranty does not cover damages resulting from accidents, misuse, or normal wear and tear. If you experience any issues that fall under our warranty, please contact our customer service team with your purchase details. We will be more than happy to assist you in resolving the issue, whether it be through repair, replacement, or another appropriate solution.

Can I type on my laptop’s keyboard whilst it is on a laptop stand?

While this is possible, we advise against typing on a raised laptop keyboard for extended periods, regardless of the stand or its height settings.

Using a separate keyboard and mouse is highly recommended to maintain ergonomic integrity. When a laptop is raised, even at its lowest setting, typing directly on the laptop keyboard can lead to wrist discomfort and force your hands and arms into angles that may become uncomfortable over time. A separate keyboard and mouse enable you to keep your wrists in a natural, neutral position, which is essential for preventing strain during prolonged use.

Nexstand K2 FAQs

Which laptop models can it support?

The Nexstand K2 is compatible with any laptop that has a front edge measuring less than 2 cm and a keyboard width exceeding 27.5 cm.

What are the dimensions when folded in the carry bag?

The Nexstand K2 measures 35.4cm (14”) by 4cm (1.5”) by 4cm (1.5”) when folded up.

What material is the stand made from?

The Nexstand K2 is made from industrial-grade reinforced nylon and high quality metal fittings.

What is the difference between the Nexstand K2 and the Nexstand K7 model?

The Nexstand K2 is our original and flagship laptop stand with 8 different height adjustment settings. The Nexstand K7 was launched in 2019 as a lite version of the K2. The K7 is a laptop riser so it is not height adjustable like the K2. However the K7 is more compact and lighter than the K2.

Can I stand while using it?

No, the stand is not designed for standing use as it doesn't extend to standing desk height. However, if you place it on a higher surface, it can be used while standing. Please note, this may not provide the most ergonomic hand positioning for typing, unlike a dedicated standing desk.